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What are the delivery charges for orders from your online shop?
The delivery charge depend on the area and it is set by third party delivery company. When you select a product, and reached to the cart, you need to select your governorate and area and the rate will appear in the bottom of the cart.
What payment methods are accepted in your online shop?
We accept KNET, Visa Card, Master Card, Apple pay, Samsung Pay and Cash On Delivery (COD).
How secure is shopping in your online shop? Is my data protected?
Certainly. Our website is 100% secured. We are using a specialized SSL that encrypt all data during browsing, or entering any data (sensitive and non-sensitive). Also, during checking out and making payments using credit card. You can make sure of that by clicking on the lock icon before url and the presence of the s letter before the http means = secured. Furthermore, the payment processing company use highest security measures in processing the payment.
Can I return the item(s) I purchased?
It could be returned with original receipt with its original state, not opened and not used. You have 14 days for returning the item(s).
What exactly happens after placing the order?
The order will be processed and you will get a confirmation via email.
How long will delivery take?
Depending on the Delivery company but it might take between 1 to 2 Business Days.
Do I receive an invoice for my order?
Yes, Of course .
Can I cancel or modify my order?
Yes you can; however, the products should be in original state as it was recieved and not used and within 14 days of the day of purchase. Just contact us through Contact Us